We are committed to delivering an exceptional, personalized Pilates experience. These Terms of Service are designed to ensure a respectful, smooth, and enjoyable environment for all clients. By reserving or attending any class, private session, or service with PILATES4ATHLETES INC, you agree to the following policies.
TERMS OF SERVICE
1. Our Services
We offer small-group Pilates classes, private and duet sessions, class packages, and memberships. All sessions are subject to instructor availability and scheduling.
2. Client Eligibility
Participants must be at least 14 years old. Clients under 18 require a signed parent/guardian consent form and, unless booked in a private session, must be accompanied by a responsible adult.
3. Reservations & Payment
All classes and sessions must be booked in advance through our app or booking platform and paid in full at the time of booking.
4. Cancellations, Late Cancels & No-Shows
We value your time and the time of fellow clients. Because our class sizes are limited, late cancellations and no-shows impact other members’ ability to attend.
4.1 Group Classes
• Cancellations must be made at least 12 hours before the scheduled start time.
• Cancellations made within 12 hours will be charged a $25 Late Cancel Fee.
4.2 Private Sessions & Duets
• Cancellations must be made at least 24 hours before the scheduled start time.
• Cancellations made within 24 hours will be charged a $25 Late Cancel Fee.
4.3 No-Show Policy
• Failure to attend a reserved session without cancellation will result in a $35 No-Show Fee.
4.4 Membership & Package Application
• Class Pack Holders: The reserved class credit will be forfeited, plus applicable monetary fees ($25 Late Cancel / $35 No-Show).
• Unlimited Members: Applicable monetary fees will be charged ($25 Late Cancel / $35 No-Show). Repeated violations may result in temporary booking restrictions or membership suspension.
• Introductory offers follow the same rules as the underlying product type (unlimited vs. class pack).
4.5 Duet Sessions
• If one participant cancels within the late window, the remaining participant may continue as a private session at the applicable rate, subject to instructor availability.
4.6 Exceptions
We understand that unexpected situations can arise. If you are unable to attend due to a verified medical emergency, sudden illness, or other circumstance beyond your control, please notify us as soon as possible. At management’s discretion, a courtesy waiver of the applicable fee may be granted. Repeated requests or non-emergency situations will be subject to our standard Late Cancel and No-Show fees.
4.7 Refunds
• All sales are final. Packages and memberships are non-refundable and non-transferable. Extensions may be granted only at management’s discretion.
5. Health & Safety
A completed health intake form is required prior to participation. Clients must inform their instructor of any injuries or medical conditions before each session. Participation is at the client’s own risk.
6. Wellness Etiquette
Please do not attend in-studio if you are experiencing symptoms of illness or have had recent exposure to any infectious disease.
7. Photo & Video
By attending, you grant PILATES4ATHLETES INC permission to use class images or videos for marketing purposes unless you opt out in writing.
8. Limitation of Liability
You acknowledge that Pilates is a physical activity and agree that participation is at your own risk. PILATES4ATHLETES INC is not liable for injuries, damages, or losses except as required by law.
9. Changes to Terms
We may update these Terms from time to time. The most recent version will always be posted in-app and on our website.
10. Membership Freeze & Seasonal Hold
We understand that many of our clients travel or reside seasonally. To accommodate these needs, PILATES4ATHLETES INC offers a Membership Freeze & Seasonal Hold option under the following terms:
• Duration: Memberships may be placed on hold for up to three (3) months total per calendar year, in increments of two (2) weeks or more.
• Hold Fee: A $25 per month hold fee applies during the freeze period to maintain your membership status and secure your spot in our schedule.
• Notice: Requests must be submitted in writing (email or in-app message) at least seven (7) days prior to the requested hold start date.
• Usage During Hold: Memberships on hold may not be used to attend classes or private sessions during the freeze period. All scheduled sessions during the hold will be canceled.
• Eligibility: Holds may be requested for travel, seasonal relocation, medical leave, or other significant circumstances at management’s discretion.
• Seasonal Memberships: Clients who wish to participate only during the high season may consider our seasonal membership options, which run for defined start and end dates and are not eligible for freezes.
By requesting a membership freeze or seasonal hold, you agree to the above terms.
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